Responsibilities

• This individual is responsible for managing a particular Board’s Drivers and Owner Operators to ensure a positive contribution to the achievement of Operational goals. (Revenue per Mile, Fleet Utilization and loaded/unloaded goals, etc.)
• The promotion of positive driver relations and superior customer service is a key factor in the success of this function.
• Maintaining positive cross-functional relationships is an ongoing responsibility.
• Cover for other terminals as required.

Role Tasks

• Dispatches equipment and drivers for margin optimization.
• Ensures entry of drivers’ hours and ensures compliance with Company and legislative “Hours of Service Regulations”.
• Maintains information on the availability and location of drivers to ensure they are being dispatched for optimal revenue per unit.
• Inputs accurate and timely data entry in the dispatch and driver call-in screens. (i.e. actual delivery time, hours, equipment repositioning, status changes, etc.)
• Handles drivers’ concerns and complaints to maintain positive relationships and harmony within the driver work force.
• Deals with customers and any claims (as directed by the Safety Dept.) and complaints to ensure a high level of service satisfaction.
• Responsible to complete Driver and Owner Operator Performance Reviews for their Board and makes discipline recommendations on driver problems.
• Identifies freight opportunities
• Works together with colleagues to ensure a high level of teamwork and co-operation.
• Responsible to complete credit procedures as per Company Policy.
• Responsible to negotiate with Customers and enter into the accessorial screen any applicable charges. (i.e. waiting time, trailer demurrage, reroute charges, etc.)
• Ensures Drivers and Owner Operators are given complete load information (i.e. trip #, freight bill #, appointment times, special instructions, load requirements, etc.)
• Reports all Service Failures to terminal manager
• Must be available by cellular phone after normal business hours.
• Saturday morning and weekends operations coverage by rotation
• Other duties as assigned

Relationships with Peers

• As a member of a high functioning team, works co-cooperatively with fellow fleet managers to ensure ongoing department success.

Decision-making Scope

• Makes decision relating to the dispatch of equipment and drivers, as well as freight rates, within established parameters.
• Decides on the need for discipline and refers those issues to the terminal manager
• Adheres to department and company policies and procedures.
• Comply with company credit Policy.

Cross-functional Relationships and Authorities

• Maintains positive relationships with all departments and provides recruiting and retention support across the organization.

Knowledge and Skill Requirements

• High school diploma or equivalent.
• 2 years Operations Management and Trucking Industry experience.
• Experience working with Truckmate will be considered an asset
• Good knowledge of North American geography combined with strong math skills.
• Creative capabilities combined with good problem-solving, listening and communication skills.
• Computer literate.
• Ability to prioritize in a fast paced environment.

TO APPLY :

Qualified applicants are asked to submit their resume in confidence to the attention of
Rick Miller, VP of Operations at rmiller@dougcolemantrucking.com