Membership Representative JM

by Southwestern Ontario YMCA

Reference #: 1238
Location: Sarnia, Ontario
Date Posted: Jun 24, 2024
Southwestern Ontario YMCA

Job Description

Join the YMCA Team!
Be the Spark! Join our professional and passionate team of early childhood educators and be the spark that ignites the potential in others.
Our culture is of paramount importance to us. We formally measure employee engagement annually to ensure our employees are having an excellent employment experience. Our current level of engagement is 80%, compared to some Canadian employer statistics of 69%.
YMCA of Southwestern Ontario was founded in 1856 and has over 200 locations from Goderich to Point Pelee, and Windsor to Woodstock. We are one of the largest not-for-profit providers of licensed child care in Canada and have over 100 school age programs across our regions. We also offer settlement services to newcomers, employment programs, mental health support, and youth programs. YMCA of Southwestern Ontario operates two overnight camps, one in Point Pelee National Park, and one on Beausoleil Island in Muskoka. We also have 15 Health & Fitness branches across Southwestern Ontario.
Why The Y?
At the Y, our people are central to delivering our mission. We are committed to the development of healthy communities and welcome people of all backgrounds, beliefs, and abilities.
We provide valuable training and development opportunities to help our team members grow professionally and personally.
We look for the following qualities in all of our employees and volunteers:
• Demonstrates our Core Values; Caring, Honesty, Respect & Responsibility and Inclusivity
• Fun, Enthusiastic & Friendly Individuals
• Hardworking and Dependable
• Positive Role Model
• Team Player
• Professionalism
• Enjoy working in a Social Environment
• Ability to effectively communicate with Employees & Members
Employees and volunteers of YMCA of Southwestern Ontario are ambassadors for the Y both on and off the job. We rely on them to help share our mission and increase awareness of the positive impact the Y can have on the lives of people in their communities. Particularly how we are helping to create healthy children, healthy families, and healthy communities.
All employees and volunteers are required to provide a current satisfactory Criminal Record and may require a Vulnerable Sector Search as a condition of their employment. Police Record checks are reviewed on an individual basis, and the offense(s) - if any - is considered in the decision-making process in relation to the requirements of the position, therefore not eliminating all candidates with a record from being offered gainful employment.

Position/Term: Part Time Membership Services Representative

Location: Sarnia JMFC YMCA
Start Date: 06/24/2024

Qualifications & Experience:

Preferred customer service experience
Must possess initiative, enthusiasm, good judgement, strong customer service skills and the ability to remain calm in stressful situations.
Strong communication and relationship-building skills

PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace.
Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of employment for all staff and volunteers.
It is a YMCA of Southwestern Ontario requirement that all employees and volunteers be fully vaccinated against COVID-19. Exemptions will be granted upon receipt of acceptable proof of a permissible Human Rights Code ground.

Compensation/Benefits:$16.55/ Hour

A YMCA personal membership at our health and fitness branches
A discount on our Childcare and Camp programs
Vacation entitlement in accordance with the employment standards regulations


Open availability


YMCA of Southwestern Ontario policy and procedures
Act as a YMCA ambassador, demonstrating YMCA core values in your daily work.
Serve each member, guest, staff and volunteer with courteous service whether in person or via phone.
Strive to stay informed and up to date on all YMCA programs and events.
Provide solutions to member concerns and report any issues to the Centre Manager.
Conduct and track tours for guests and potential members.

Responsible for the security of the building and members/guests by requiring members to present their cards for scanning and for visitors to sign visitors log and present photo ID.
Data entry utilizing AVOCADO Software
Conducts personal financial assistance interviews exercising sound judgment and confidentiality.
Administrative responsibilities and Department support
Register members and guests for memberships, programs and wellness appointments.
Share personal Y experience with all.
Share Y Mission stories.

How To Apply:

In your cover letter, specifically state the position you are applying for and location. Please include specific information detailing how you meet the qualifications we require for this position.

Submit your cover letter, resume, and applicable attachments by June 17, 2024.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

NOTE: The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.
Candidates, please be advised that our recruitment process incorporates AI technology for initial application screening. This assists us in efficiently assessing qualifications. Rest assured, our recruiters will additionally review resumes to ensure a fair and accurate assessment is completed.

Application Contact Information

Company Name:   Southwestern Ontario YMCA
Application URL: Click here to apply online