Keystone is seeking an Account Support Specialist. This role requires:

·         Advanced knowledge of network infrastructure and design

·         2+ years of professional and courteous customer support

·         2+ years experience with Microsoft and network-vendor licensing and software acquisition

·         2+ experience with Windows Server (NT-200x) and related Enterprise applications (SQL, Exchange, anti-spam, anti-virus, etc)

·         Advanced knowledge of Windows XP/Vista/7 desktop architecture

·         2+ years of hands-on experience with network security devices and protocols configuration and support (firewalls, managed switches, routers, VPN, VLAN, Virtual Servers, etc)

·         2+ years of hands-on experience with fundamental network protocols (DHCP, DNS, TCP/IP, LAN and WAN design, etc)

·         2+ years of hands-on experience with server peripheral hardware (UPS, backup drives, KVM/vKVM, etc)

Additional Requirements:

·         Excellent written and verbal communication skills and the ability to organize and support several ongoing projects simultaneously

·         Ability to conduct oneself in a professional manner and represent Keystone in a manner that is “a step above” our competition

·         Strong documentation and record-keeping skills 

·         A reliable vehicle and current, valid driver’s license are required. This position will require regular travel within London and surrounding areas.

This role will be contract to start with a focus on becoming full time, permanent.

As this is not an introductory position, consideration for this position will only be given to those candidates that strictly meet the above criteria.