About Us

Execulink Telecom has a remarkable history that began over 100 years ago in a small rural community in Southwestern Ontario.  Built on a foundation of innovative planning and intellectual pride, originally as a local telephone provider, the organization has grown to become the largest, locally owned independent telecom in Southwestern Ontario. As an industry leader in our field, Execulink offers businesses, government and residential customers both flexible and innovative solutions as a result of our extensive telecommunications services and multiple network options.

Execulink is searching for a full-time Customer Service Technician for our team in Thedford!

About the Opportunity

You will primarily be responsible for installation, repair and implementation of our services in Lambton and Middlesex Counties.  This includes fibre to the home, telephone and cable TV, and the construction, maintenance and repair of corresponding systems from Head End/Central Office to customer premise.

Position Details:

• Regular hours 8:00-4:30, weekdays, and weekends when necessary to meet customer service level requirements. Also the ability to work flexible hours as demanded by the system, including weekends, early mornings & part of an on-call rotation schedule
• Travel to residential and corporate customer premises to completely install, test, instruct and demonstrate to customers the use of a large variety of single and multi-line telephone sets,  data services, multi-line key systems, VoIP Hosted Phone, HD/Digital Receivers, XDSL modems, cable modems and fibre ONT’s. 
• Installation of inside wiring and connecting it to outside service wires
• Underground cable locating and reporting, analyzing, isolating and repairing issues causing impaired service
• Maintain CATV, Telephone and Fibre systems, Head End and Central Office maintenance, installation and repair
• Install, splice, and test telephone, CATV and FTTH services; repair, remove or replace faulty equipment such as defective and damaged telephones, inside wire, system components and associated equipment
• Prepare plans, time sheets, repair work orders and other reports as necessary, using standard abbreviation and field or function codes
• Involved in Order/Inventory management for all equipment
• Ensure vehicles and all equipment are properly maintained at all times

You Offer:

• Ability to discern distinct colours, consistently lift and carry up to 50 pounds, and working at heights and in adverse weather conditions are requirements of this role
• Ability to successfully complete the following training: Fall Arrest, Emergency First Aid and Ladder Training
• Valid class G Driver’s Licence, clean driving record and reliable transportation
• Skilled in performing cabling, mechanical jobs and the use of power tools
• Computer proficiency with working knowledge of Microsoft products is required
• Knowledge in CATV, Wireless Broadband Networks, ADSL, VDSL, Copper Test equipment and Fibre services, and related test equipment. Fibre splicing and testing is an asset
• Proven ability to work independently to identify potential issues and challenging situations, take appropriate action, implement solutions or seek the assistance of the Technician and/or Supervisor as required
• Must have the ability to communicate in a clear, concise and professional manner with a strong focus on customer service, while following established procedures
• Comply with Health & Safety regulations and abide by Execulink Mission Vision and Value Statements

Full-time employees receive “The Perks!”

• Dental & Medical Benefits – This comprehensive plan covers you and your dependents.
• Company Sponsored RRSP Contributions – Let Execulink Telecom help you plan for your retirement.
• Health & Wellness Program – To help you stay healthy you’ll enjoy paid days off and financial contributions to anything that increases your personal well-being.
• Career Development & Scholarships – Execulink Telecom encourages personal and professional growth for its team members and their dependents.
• Employee Discount Plan – You will be provided with free and/or discounted pricing on services.
• Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.

How to Apply

Step 1 – Complete the Skills Assessment Survey.  Execulink values Honest Communication. If your answers are in conflict with your resume your application will be disregarded. Please click the link to complete the skills assessment: https://www.surveymonkey.com/r/CustomerServiceTechThedford

Step 2 – Cover Letter and Resume.  In your cover letter tell us why you think you would excel as a member of our Customer Service Technician team!  Submit your cover letter and resume in confidence to heather.ens@execulink.com

Not the right fit this time? Follow us on our social media pages!
Facebook - https://www.facebook.com/ExeculinkTelecom/
LinkedIn - https://www.linkedin.com/company-beta/2244877/
Twitter - @Execulink

Execulink Telecom is committed to Employment Equity and welcomes applications from women and men, including members of visible minorities, aboriginal peoples and persons with disabilities. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Execulink’s Policies on Accommodation, a request for accommodation will be accepted as part of Execulink’s hiring process.

We appreciate all interested applicants, however only those qualified will be contacted.