Reporting to the Manager of IT and Facilities your responsibilities will include:

• Handles concerns directed to the Help Desk and tracks tickets

• Provides front-line technology support (e.g., installing software and programs, creating and disabling users, setting up hardware, setting up video/audio teleconferences, etc.)

• Trouble shoots basic technology concerns (e.g., fixing/replacing computers and other devices, first-level support to VOIP phones, etc.)

• Provides technical support for new applications and systems

• Performs maintenance activities (e.g., facilities and equipment repairs, snow removal, etc.) and ensures compliance with health and safety requirements

• Handles security concerns, including conducting security audits and setting-up and providing security badges

• Sets up workspaces; books facilities and equipment when needed

   

  Your qualifications and experience will include:

• Minimum 2 years Information Systems diploma from a recognized Community College

• Recent experience in an information technology support capacity

• ITIL Foundations Certification an asset

• Basic knowledge of management information systems, technology and software.

• Basic understanding of the impact on client service delivery of changes and interruptions to applications

• Basic knowledge of health and safety legislation as it applies to physical facilities

• Handles concerns directed to the Help Desk and tracks tickets

• Travel between sites within the South West region is required depending on the project

• Required to be “on-call”

• Must have a valid driver’s license and access to a vehicle

• Proficiency in French is an asset

If you are interested in being considered for this opportunity, please forward your resume by e-mail to Tina Chimbos at:  tchimbos@talentcor.com

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

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