our company
 
Since 1925, Families have trusted us to bring them the best fashions, values and brand names in Furniture, Mattresses, Appliances, and Electronics at guaranteed lowest prices.
 
Our company is rooted in Windsor where Nate Tepperman, our founder, began selling products door to door on his bicycle. Since then, we have continued to grow the business into the Chatham, Sarnia and London markets where the Tepperman family has shared a wonderful relationship with generations of loyal families like yours. Family to Family - that’s the Difference!
 
our culture
 
Tepperman's is a dynamic, high energy retailer that is currently in its 3rd generation of family ownership. We believe that all customer relationships should be based on honesty and respect and we pride ourselves on a sensational customer experience
 
our future
 
We are recruiting now for a General Manager. If you are ready for a new and exciting position with a dynamic company focused not only on its customers but its employees and the communities it serves, then consider a career with Tepperman’s.
 
our career opportunity
 
General Manager – Sarnia, Ontario
 
Our ideal candidate is a career minded, positive and highly self motivated individual with above average communication skills.  This role is responsible for providing general management and sound leadership to our London team. This requires demonstrated experience with all aspects of sales, human resource management, financial and budget accountabilities, and store operations.

 
 
You will be responsible for:
 

• Maximizing the customer experience by taking personal responsibility for, and pride in ensuring the satisfaction of every customer
• Strengthening inter-departmental relationships and improving customer satisfaction through active and consistent participation in all management activities
• Leading, training, coaching and motivating managers and staff in all departments
• Ensuring that NTL credit and sales policies are adhered to in daily operations
• Dealing with and resolving escalated complex issues in a timely manner as required
• Personally exceeding goals for all Credit & Sales Key Performance Indicators
• Being engaged in the creation of, and ensuring the successful execution of, Company Sales and Credit Services strategies on an ongoing basis
• Completion of Daily, Weekly and Monthly reporting as required
• Recruiting, hiring, and training new staff on a timely basis
• Through innovation and creativity, as a senior leader, you will contribute new concepts that will help to drive sales, profitability and the customer experience
• Effectively representing the interests of our people to the Director of Sales and Store Operations
• Communicating well in an honest and open manner with customers and coworkers

 
   If you have a proven track record highlighting:
 

• 5+ years progressive, hands on management experience
• A post secondary education in Business/Marketing/Economics
• Experience managing in a unionized environment
• An exceptionally high achievement orientation, as demonstrated by your desire to succeed
• Great time management skills and above average written and verbal communication skills
• Demonstrated expertise in change management
• Demonstrated leadership techniques honed for leading and developing a Sales/Credit management team for success
• Demonstrated ability to analyze reports and information to determine plans of action for increasing sales and profitability
• A proven track record in both analyzing selling skills, coaching high earning commissioned salespeople and coaching Sales Managers to achieve desired results with their teams
• The ability to resolve complex escalated customer issues
• Demonstrated ability in supporting various business needs through constant re-prioritization based on the current situation
• Talent in recruiting and hiring exceptional team players
• Availability to work full time rotation hours which includes day, night, evening, weekend and holiday shifts as well as peak periods such as March Anniversary and Boxing Week

 Tepperman's offers the independent, energetic entrepreneur an opportunity to work hard, earn an excellent living, and grow in job responsibility and creativity. If you believe that work should be more than just a job, please consider joining us. You have nothing to lose – but the opportunity to have a great career at a great company!
 
We offer competitive compensation which includes an attractive benefits package for full-time and part-time employees, as well as an amazing employee purchase program.
 
Interested applicants should apply on line at www.teppermans.com/careers  or to humanresources@teppermans.com
 
Tepperman’s is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.