Wireless Express (WE) is Ontario’s largest authorized Rogers and FIDO dealership with 52 retail locations across the province from Windsor to Ottawa.  WE is an entrepreneurial, privately held company with more than 18 years of experience in the cellular marketplace.

We are seeking Sales Consultants with a passion for technology and extraordinary customer service skills to join our growing team of cellular professionals.  This is an excellent opportunity to join a growing business with opportunities for advancement.

Our corporate mandate is to surpass customer expectations every day.   Our growth and continued success is dependent upon our Sales Consultants: the front-line customer service team.  If you are looking for an excellent work environment please apply.

KEY DUTIES & RESPONSIBILITIES

·         Drive top line sales within the store: strive to meet or exceed sales quotas and store objectives

·         Provides consistent customer service, and ensures that all corporate and brand standards are followed

·         Completing training, and upgrading knowledge regularly

·         Stay current on product knowledge  and promotional information

·         Cold calling in order to expand the brand and allow for pursuit of outside leads

·         Sales and support for new and existing customers alike

·         Participating in special sales events and promotions/projects.

·         Troubleshoots customer care issues and provides solutions by working with key Wireless Express and Rogers/FIDO contacts.

EDUCATION & EXPERIENCE

·         A valid First Aid Certificate, Emergency First Aid with CPR level A or B is mandatory

·         2-3 years in a customer service role

·         Minimum 1 year retail experience

·         Minimum OSSD/equivalent

KNOWLEDGE SKILLS & ABILITIES

·         Demonstrated customer service skills

·         Superior written and verbal communication skills

·         Proven problem solving and critical thinking skills

·         Strong computer skills: Microsoft Office Suite

HOW TO APPLY:

Resumes will be accepted e-mail, or in person at each store.    We appreciate all responses and advise that only those candidates selected for an interview will be contacted.

Position:         Sales Consultant [please state your location of choice]

Email:              resumes@wirelessexpress.ca

Applications that do not specify location will not be accepted.