IT Support Specialist

by Sollio Agriculture

Reference #: 005827
Position Type: Full-time
Location: Thorndale, ON
Date Posted: Aug 12, 2022
Experience: 2 Years
Education: College Diploma (2 years)

Job Description

Sollio Agriculture, the Agri-business Division of Sollio Cooperative Group, is a Canadian leader in the agriculture industry. It specializes in the merchandising of farm inputs and value-added agronomic services. It benefits from a synergy between three sectors: livestock production, crop production and grains.
This is an exciting and unique opportunity within the Crop Production – Ontario and Atlantic sector, where you would work within  The Agromart Group. The Agromart Group operates 22 franchised joint-venture retail locations in Ontario and the Maritimes selling agricultural crop input products. It continues to experience strong growth and is the industry leader in Eastern Canada.

This position reports to the IT Manager.
WORK LOCATION
: Hybrid, work from home with some travel to retail locations.



KEY RESPONSIBILITIES
  • Provide first-level support and respond to requests for help by telephone, email, or through the IT service management ticketing system;
  • Configure workstations and mobility tools (phone, tablet, etc.) for businesses within our network;
  • Resolving incidents and complex requests through adaptive solutions according to need;
  • Maintain strict monitoring of inventory of materials and office software;  
  • Ensuring follow-up, resolution, and documentation for service calls;
  • Install, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, operations equipment, software, and other products;
  • The candidate will be called upon to respond to telephone support and email support, work and travel when required to external sites in Ontario & the Maritimes;
  • Other responsibilities may be assigned, as necessary.

KNOWLEDGE & SKILL REQUIREMENTS
  • A post-secondary diploma in Computer Systems Technology or equivalent is preferred;
  • You have work experience in customer service and IT support;
  • You have a knowledge of Windows computer tools, the MS Office suite, Microsoft Office365, Microsoft Dynamics, Microsoft Azure, Microsoft Intune, Azure Active Directory;
  • You are customer oriented with excellent communication skills;
  • You possess the ability to communicate technical information to non-technical audiences;
  • You have excellent diagnostic and problem-solving skills;
  • You have experience and knowledge of networking, wireless technologies, and imaging tools;
  • You are a critical thinking capable of identifying the nature of problems and solving them, with a good sense of prioritization and organization;
  • Able to demonstrate sound management of time and resources;
  • You can work in a team environment and independently;
  • You have access to a vehicle for work purposes and a valid driver's license.

If you want to join the ranks of an organization with a bright future that provides interesting challenges, a stimulating work environment as well as a competitive compensation package, we invite you to join our team. Send your application to http://sollio.ag/career.   
We thank all candidates for their interest in this position; however, only those selected for further consideration will be contacted. Sollio Agriculture is an equal opportunity employer.
Thank you for your consideration.