About CADdetails

Founded in 1997, CADdetails (www.caddetails.com) is the leading provider of manufacturer-specific building product information, delivering high quality planning documents to architects, engineers, contractors, and other design industry professionals throughout North America.

CADdetails is Where Products Meet Projects. Our mission is to create a community where design professionals and manufacturers meet to bring projects to life. We are leaders in the industry, providing an online resource of 2D drawings, 3D models, product specifications, and other critical design resources from hundreds of product manufacturers, to over 750,000 registered users.

CADdetails is a family-oriented company, rooted in five core values: Family Spirit, Learning Mindset, Love Your Craft, Be Authentic and Work the Problem. We are a 25-year-old company looking to constantly evolve as a company and personally, have fun, be ourselves, tackle complex problems and contribute positively to the AEC community.

About the Role

We’re looking for a Client Advisor to help building product manufacturers succeed in our technical program.

This is a client-facing role for someone who thrives at the intersection of client success, project coordination, and the design industry. You’ll guide clients through structured workflows, ensure deliverables meet expectations, and communicate how our work helps them reach more design professionals and grow their business.

You’ll collaborate with our Program Manager, Technical Strategist, and other team members to deliver high-impact, scalable services that strengthen our clients’ presence in their industry.

Key Responsibilities

Client Success & Communication

• Guide clients through the program lifecycle by hosting demos, presenting results, and explaining outcomes in clear, client-friendly language
• Build relationships and provide proactive communication that drives satisfaction and long-term engagement
• Track, summarize, and share how deliverables are helping clients improve visibility and engagement

Workflow & Project Coordination

• Manage assigned client workflows and ensure milestones are completed efficiently and accurately
• Prepare and deliver milestone summaries, reports, and presentations
• Maintain consistency across deliverables and ensure all work meets internal quality standards

Collaboration & Continuous Improvement

• Work closely with internal teams to align program delivery with business goals
• Contribute to process improvements and support cross-team initiatives
• Stay informed on design industry trends and client needs

What You Bring

• Experience in client success, project coordination, account management, ideally within the design or digital services industry; and/or
• Diploma or degree in Office Administration, Project Management, Technology, or a related field, or equivalent experience supporting design or technical projects
• Excellent communication and relationship-building skills, able to connect with both technical and non-technical audiences
• Highly organized and detail-oriented, with the ability to manage multiple timelines and deliverables
• Comfortable using digital tools and platforms to track progress and document outcomes. AutoCAD, Revit, or SketchUp familiarity is an asset but not required.
• Collaborative, adaptable, and eager to help clients succeed in a fast-paced, evolving environment

Why This Role Matters

Client Advisors are central to our clients’ success in our technical program. They are responsible for delivering value through program milestones that support renewals, upsells, and long-term relationships. Each Advisor manages a portfolio of clients, measuring success by milestone completion, client satisfaction, and renewals.

Working With Us

• Full Time, Permanent Position
• 100% Remote
• Benefits
• Collaborative, supportive, and innovation-focused team culture
• Opportunities to grow with an established company leading in design and digital solutions

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Wellness program
• Work from home

Work Location: Remote