Job Description

Support our Home in the Office Coordinator role where you keep daily life running smoothly, from warm phone greetings to billing and admission contracts. Your organization, problem-solving, and positive energy help families feel supported and make every Resident's day brighter. 

Responsibilities:

• Co-ordinate daily tasks in busy office environment
• Prioritize appointments and proactively and positively resolve conflicts as they arise
• Maintain office operations by ordering supplies, processing invoices
• Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
• Complete monthly accommodation billing including rate reductions
• Oversee resident comfort trust accounts
• Complete new resident admission contracts
• Other duties and responsibilities as assigned or required

Qualifications

We are seeking a candidate with the following qualifications:

• Post Secondary Education with a diploma in Office Administration
• Excellent interpersonal, communication and organizational skills
• Familiarity/ability to understand the MN act, Rate Reduction/GIS/OAS
• Experience in an Office and or a Long Term Care Home setting an asset-resident accounts, billings, month end reports would be an asset
• Extensive computer literacy skills including Word, Excel and Outlook
• Ability to maintain records, resident trust accounts, prepare admission agreements and complete billing
• Demonstrated ability to effectively manage time-sensitive tasks
• Pro-active approach and able to work with minimal supervision
• Ability to work under pressure in busy, fast-paced environment

Behavioural Qualities:

• Engaging, positive attitude
• Professional and expressive telephone manner
• Exhibit a highly developed ability to actively listen to resident and employee needs
• Demonstrates flexibility and creativity in problem solving
• Forward, independent and innovative thinking

Additional Information

While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.

This posting is for an upcoming vacancy.