Woodcock Transportation Group is a small family owned and operated trucking business located in Sebringville, ON. We are seeking a Service Coordinator to work with our dynamic Service Team.
Our Mission is "On-Time transportation service for our customers. We will achieve this with dedicated people, quality equipment, and facilities."
We strive to be Miles Ahead and Minutes Away.
We offer flexible work schedules, a family first work environment, competitive compensation package, service awards, first day benefits, and a company pension plan plus the opportunity to learn new skills.
Position Summary To develop, implement, improve processes and systems to ensure the Service Department is efficient and responsive to its internal partner’s needs.
Adhere to all applicable legislation, regulations, company policies & standard operating procedures including Canada Health & Safety Act, Ministry of Transportation, United States Department of Transport
Liaison with and assist other departments as required
Present a professional image to internal partners and customers
Provide outstanding customer service to internal users
Answer and respond to all in person, incoming calls, and electronic requests from Professional Drivers
Book and coordinate service appointments with Professional Drivers and Dispatch for repairs, annual safety inspections, and required maintenance
Generate service work orders detailing the reason for the service
Manage Owner/Operator maintenance program
Review and approve all service orders for completeness and accuracy weekly with Service Leader
Manage all shop inventories (parts, consumables, fuel, oil, sundries, etc.)
Negotiate pricing for all shop inventories
Manage related inventory budgets
Ensure parts area is stocked, clean, tidy, and organized
Coordinate warranty claims with manufacturers and suppliers
Other duties as assigned
Purchase consumables, parts, and sundries
Manage parts budget
Post Secondary education in Logistics, Inventory, or Business or equivalent experience
Experience in truck or automotive parts department and asset
Ability to manage multiple priorities
Customer Service skills
Problem solving and decision-making skills
Verbal Communication Skills
Occasional noisy environment
Frequent lifting up to 25kg
Walk on uneven and/or slippery surfaces
Sit for long periods of time
Application Process If you are interested in joining our family first organization, you can forward your resume and cover letter to email@example.com or complete our on-line application form at www.woodcockbrothers.com/careers